Computer Source Ltd (CSL) is the largest technology distributor of Bangladesh and a leading technology sales, marketing and logistics company. CSL treats its customers as business partner. At CSL, we place inestimable value on our business partners. CSL understand that our partners are the fuel that lets us rise above our competition. Our customers enjoy an extensive menu of services and solutions that greatly enhances their experience of purchasing and owning a CSL product. And the partnership results in what is most important: continued customer satisfaction and loyalty. And by working synergistically, you can multiply our capabilities to cover all the bases and deliver the best products and solutions to millions of people nationwide. Simply put, every success story is made possible by you—our business partner.

Since 1993, Computer Source has connected technology solution providers with users nationwide, identifying markets and technologies that shape the IT industry. Today, Computer Source remains at the forefront of the technology marketplace, bringing the latest products and services to market and finding new ways to bring value to our customers.

The company offers a broad array of solutions and services to thousands by distributing and marketing IT products from nearly 37 world renowned brands. Among the brands Apple, Double A, Apacer, AVerMedia, Buy48, Cheval, Cisco, CSM, Cyberoam, Dell, Dynet, EMC², Fujitsu, HP, Imation, Intel, Kodak, Lexmark, Linksys, Logitech, Maxtor, Microlab, Microsoft, MSI, Perfect, Philips, Prolink, Samsung, Sony, Symantec, Targus, Western Digital (WD) are the stars.

Service support is the key differentiation factor for the company over its competitors. The company has created its own warranty brand called ‘BUY 48’ under which it offers solution to its valued customers within 48 hours of warranty claim.

Computer Source was founded in 1993 by two university graduates. Since the company's inception, CSL business executives and engineers have been leaders in the market in selling, distributing and providing solution for technology products. Today, with more than 500 employees nationwide, this tradition of marketing innovation continues with industry-leading products and solutions in the company's core business areas. In 2000 the company became a limited company by shares, and currently the company has seven directors.

ISO 9001:2000 : Computer Source is been certified by ISO 9001:2000 for Distribution, Solution Assembling & Servicing of Personal Computers, Computer Accessories Peripherals, Networking & Radio -Tele Communication Products in 2004.

CSL is the member of
  •   Bangladesh Computer Samity (BCS),
  •   Dhaka Chamber of Commerce & Industry (DCCI),
  •   Bangladesh German Chamber of Commerce & Industry (BGCCI),
  •   American Chamber of Commerce in Bangladesh (AmCham).
  •   Canada Bangladesh Chamber of Commerce and Industry (CanCham).

Philosophy

Importance of quality and reliability has been the driving force for our support service system. We follow “Quality First” philosophy which is clearly aimed towards a “BUY 48 ” warranty support service brand. Our defined goal is to become a market leader in support service, which we want to realize by gaining manufacturer approval, qualification approval, capability approval, process approval, and finally technology approval. In order to have a full understanding of BUY 48 quality brand, every employee must identify him/herself with his/her duties and have a sense of responsibility to ensure quality service to CSL customers.

In a highly challenging business environment CSL is dedicated in thriving itself with introducing new value propositions to its customers and continuously improving the quality standard to mark its position high in the industry. CSL is committed in providing the very best to its customers thus helping CSL in building a dedicated and loyal customer group throughout the country. The process followed at CSL to ensure a loyal customer group are comprised of but not limited to the following:

• Continued success is dependent on increasing the loyalty of customers

• Listening attentively to customers to truly understand their needs, then delivering solutions that translate into customer success which is essential to earn customer loyalty

• Competitive total cost of ownership, quality, inventiveness, and simplified work process drive customer loyalty

An Enterprise-wide Resource Planning (ERP) system in place helps CSL in its management and operational excellence. This data management software helped CSL and its partners to optimize its operation, by way of inventory management, credit control, financial reporting and many more. CSL is one among few companies who uses ERP for service support.

Ship to Stock, In order to meet and exceed our customers’ expectations in terms of customer service and flexibility, we have installed an ERP system to monitor activity at all level.

Barcode, We employ an integrated barcode system from stock in up to our dispatch department in order to speed up our processes and eliminate errors. This system reduces customer botheration to a great extent during warranty claim settlement.

Forecasting, We have a forecasting system installed that gives our supplier a monthly forecast in a n+3 months moving forecast window. Thus we reduce not only delivery time but also the quantity of stock in hand at CSL and at the vendor’s location. The ERP–system lets us plan our capacity even more effectively by integrating our customers’ forecasts.

Vendor management, All of our class A suppliers are regularly evaluated and rated in terms of quality, delivery, early/late shipments, and over/under shipments. This program is geared to forging an even closer working relationship with our suppliers based on mutual trust and partnership. It is the basis for continuous improvement and increased overall supplier performance. Reviews are made on a quarterly basis.